Monday, January 23, 2012


Just got off the phone with CS and I am Very Happy with the service I received. They did recognize the problem, but said it was not widespread and there had only been a few of us with this issue. It is within the machine and not the power supply. I am a rare and unfortunate case to have had so much trouble. They are standing behind their product 100% and sending me another machine. They could not have been any more helpful. I am not afraid of this machine, but will take a little extra precaution when I am not using it. It's not a big deal to unplug it just to be on the safe side.  I'm very happy and can't wait to get another machine. :) 

1 comment:

  1. Glad to hear they fixed things up for you without any hassle. Have fun crafting with it!


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